Bureau12 believes that organizations should create more time and room in order to fully utilize the potential of customer contact. They do not always succeed in doing this, the main reason being the complexity and the daily pressure if providing excellent service. Management and direction are not always given the room required to choose sustainable solutions.

We help organizations improve their customer contact in the short and long term. We provide insight in the way customer contact is managed and to what results this leads. We show how to do it differently and realize the desired result in consultation with principals. 

“We deliver results in customer contact”